Enhancing Patient Experience in Pharmacies: A Blueprint for Success
Guests
Fiona Sartoretto Verna
Dr Fatih Mehmet Gul
In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gül speaks with Fiona Sartoretto Verna, a global expert in pharmacy operations. They discuss the importance of patient-centered pharmacy design, the evolution of pharmacy operations, and the challenges faced by pharmacy managers. Fiona shares her insights on how technology can improve pharmacy efficiency and enhance the patient experience. The conversation emphasizes the need for a holistic approach to pharmacy management that considers both patient and employee satisfaction.
Whether you're a healthcare professional, a design enthusiast, or simply curious about the future of pharmacy, this episode offers a wealth of inspiration and actionable insights.
The Role of Design in Healthcare Efficiency: Strategic healthcare design isn’t just about aesthetics; it significantly impacts operational efficiency, staff workflows, and patient satisfaction. Properly designed pharmacies can improve accessibility, streamline medication delivery, and foster trust between patients and healthcare providers.
Unable to listen to the full episode? Fast-forward to the key discussion points via the players above or read the key takeaways:
Challenges in Global Healthcare Architecture: These include balancing cultural traditions with modern architectural practices, adhering to regulatory frameworks, and navigating the financial constraints of healthcare institutions. These obstacles can only be overcome through collaboration and creative problem-solving.
Transforming Pharmacies Into Wellness Hubs: Pharmacies are evolving into wellness hubs that provide broader healthcare services. Better pharmacy designs focus on creating welcoming, functional spaces that prioritize patient comfort and foster community engagement.
A Vision for the Future: The future of healthcare design lies in sustainability, patient-centered approaches, and leveraging technology to create adaptable, efficient spaces. Collaboration between architects, healthcare professionals, and policymakers is essential to achieve these goals.
Message for Healthcare Leaders: Healthcare leaders should recognize the strategic importance of design in transforming healthcare delivery by thinking beyond the status quo and investing in innovative solutions that elevate the quality of care.
